All of our products are delivered in the original manufacturer’s packaging. In most cases some assembly is required. If at any time, you have questions about an item you have purchased, please give us a call. We’re always here to help.
If for any reason you receive a cosmetically or functionally blemished piece, take photos and email us as soon as possible with details. It is our goal that you are a satisfied customer, and we will make it a priority to work out an amicable solution.
We ship containers directly from our factories in Mexico and Indonesia. Mexico orders are generally fulfilled within sixty days from the time of placing an order. Indonesian orders are generally fulfilled within ninety days from the time of placing an order. Shipping times vary.
Please note, orders cannot be cancelled after they have been placed with our factories.